What is a SNAD claim?
Also: Significantly Not As Described · Item Not As Described
SNAD stands for Significantly Not As Described, a buyer claim (especially on eBay) that the item received differs materially from the listing — undisclosed flaws, wrong size, or misrepresented condition. SNAD cases usually favor buyers and force returns or refunds. The best defense is precise, honest condition grading and photos so the item matches its description exactly.
How it's used in a listing
An eBay seller who says “I got a SNAD case because I missed a stain” means a buyer opened a not-as-described claim over an undisclosed flaw.
How it maps to the grade scale
SNAD isn't a condition grade, but grading prevents it: a documented GradeThread 1.0–10.0 grade with itemized flaws makes the listing's condition claim verifiable, sharply reducing the not-as-described disputes that come from overgraded or vague descriptions.
See where every condition sits on the GradeThread condition grading scale.
SNAD — frequently asked
- How do I avoid a SNAD claim?
- Describe condition precisely, disclose every flaw, and photograph them. SNAD (Significantly Not As Described) claims arise when the item doesn't match the listing. An itemized condition grade and clear photos make your description verifiable and hard to dispute.
Ready to Grade Smarter?
Join resellers who trust GradeThread to standardize condition grading, build buyer confidence, and sell faster.