GradeThread for marketplaces
A before-and-after condition record for returns and disputes
Most return disputes come down to one question: is this the garment that shipped, in the shape it shipped in? GradeThread grades a garment before it sells, seals the photos behind that grade, and checks the return against them.
Before the sale
- A grade from the seller's photos
- Each garment gets a 1.0 to 10.0 condition grade and a written report that names each flaw and where it is: a stain on the left cuff, a snag at the hem.
- Photos sealed to the certificate
- The certificate records a fingerprint of every photo that was graded. Anyone can verify it, and a photo swapped after grading makes the check fail.
When it comes back
- The return is photographed
- The front, the care label and any flaw recorded before sale. Those photos are graded the same way the originals were.
- Compared with what shipped
- The check looks for the recorded flaws in the same places, compares each view with its sealed photo, and reads the care label again.
- A careful answer
- Same item, same condition. Same item, with new damage. The photos don't match. Or: these photos can't confirm it. It only says same item when a flaw recorded before the sale shows up again.
What exists today, and what a pilot is for
The grade, the sealed photos and the return check all run today for sellers on GradeThread. The check describes the photos and the garment, never the buyer, and your team still decides the case. Grading is also available through a REST API.
What is not built is a connection to your returns or dispute system. A pilot is how we work that out together: a call about how your returns run, then a small sample of items put through the grade and the check. There is no price on this page because there is no standard package yet.
Request a pilot
Tell us a little about your returns. A person reads every request and replies by email.