Whatnot condition standards mapped to the 1.0–10.0 scale
Whatnot's apparel conditions run from New with Tags and New with Defects through Pre-owned (Excellent, Good, Fair, Damaged), and Fair or Damaged must be called out on stream. Mapping Whatnot's conditions to the GradeThread 1.0–10.0 scale gives live buyers a fast, objective read in a fast-moving format.
In a live Whatnot sale, buyers commit in seconds, so a clear condition call on stream prevents post-sale returns. This page maps Whatnot's conditions to the GradeThread scale with guidance for stating condition live.
Verified September 2026 · source: Whatnot Buyer Protection
How does Whatnot condition map to the 1.0–10.0 scale?
| GradeThread grade | Tier | Whatnot condition |
|---|---|---|
| 10.0 | New With Tags | New with Tags |
| 9.0 to 9.9 | New Without Tags | New with Defects (missing tags) |
| 8.0 to 8.9 | Excellent | Pre-owned: Excellent |
| 7.0 to 7.9 | Very Good | Pre-owned: Good |
| 6.0 to 6.9 | Good | Pre-owned: Good |
| 5.0 to 5.9 | Fair | Pre-owned: Fair |
| 1.0 to 4.9 | Poor | Pre-owned: Damaged |
What triggers a return on Whatnot?
Whatnot Buyer Protection covers an item that doesn't match its description, including condition worse than stated on stream or in the listing. Most refund requests must be filed within 14 days of delivery or 30 days of purchase, whichever comes first. Because live sales move fast, calling the grade out loud and showing flaws on camera is what prevents a not-as-described claim.
Listing copy for each grade
State the condition option and the grade on stream and in the listing, and hold flaws up to the camera. In a live format, an out-loud grade ('this one's an 8, light wear on the hem') sets the expectation before the buyer commits.
10.0 · New With Tags
Condition: New With Tags — graded 10.0 on the GradeThread 1–10 scale (brand new, unworn, with original tags attached). See the certificate for the full condition report.
9.0 to 9.9 · New Without Tags
Condition: New Without Tags — graded 9.0 to 9.9 on the GradeThread 1–10 scale (unworn or as-new, no tags). See the certificate for the full condition report.
8.0 to 8.9 · Excellent
Condition: Excellent — graded 8.0 to 8.9 on the GradeThread 1–10 scale (very light wear, no notable flaws). See the certificate for the full condition report.
7.0 to 7.9 · Very Good
Condition: Very Good — graded 7.0 to 7.9 on the GradeThread 1–10 scale (light, honest wear with minor cosmetic signs). See the certificate for the full condition report.
6.0 to 6.9 · Good
Condition: Good — graded 6.0 to 6.9 on the GradeThread 1–10 scale (clear wear or a minor flaw, fully wearable). See the certificate for the full condition report.
One grade, every marketplace
Grade an item once on the 1.0–10.0 scale and you have the right condition wording for Whatnot and every other platform — plus a certificate that heads off the condition disputes that drive returns.
Frequently asked
- How is condition handled on Whatnot?
- Whatnot sellers must state an item's condition in the listing title, description or condition field, and in live sales the spoken and on-camera condition call is what buyers act on. Mapping to an objective 1.0–10.0 grade lets you state condition fast and consistently, which reduces post-sale returns.
- Can you return an item bought on a Whatnot live?
- Most Whatnot sales are final, but Whatnot Buyer Protection covers an item that doesn't match its description, including condition worse than stated on stream. Refund requests generally have to be filed within 14 days of delivery or 30 days of purchase (7 days of delivery for Sneakers & Streetwear and Luxury Goods). Calling out the grade and showing flaws on camera before the sale is the best way to prevent one.
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